hAP ac^2 Problems---Extremely Poor Performance found in 2.4G and 5G WiFi (2024)

Someone has removed the word "SOLVED" from the thread title. 2 May 2018
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As requested by one of Forum member, I add "Not" solved in the heading.

YH 1st May 2018
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The WiFi issues on hAP ac^2 for both 2.4GHz and 5GHz were completely resolved. If you are not able to achieve the targets such as 400Mbps (DL/UL) for 5GHz and 100Mbps (DL/UL) for 2.4GHz, the possible cause of the problem(s) may be due to the incompatiblity between hAP ac^2 WiFi chip and your device (such as PC, tablet). You may try to find another device to test the speed. (Please note that you have at least upgrade your hAP ac^2 to v6.43r5 or above).

For the last message, I found that using Intel-based WiFi chip (CHUWI notebook) can give us the least errors and stable speeds.
==================================================================================================================
Latest Firmware Downloading (DL) Performance Short Summary:

Firmware v6.43rc5
File server -> network switch -> WAN of hAP ac^2 -> WLAN 2.4GHz -> PC (MacBook Pro Retina 2015), 55.9 Mbps, Retr=1298 (This can be resolved by selecting 802.11n and 20MHz of bandwidth), please see
File server -> network switch -> WAN of hAP ac^2 -> WLAN 5GHz -> PC (MacBook Pro Retina 2015), 388 Mbps, Retr=286 (Based on the test results, the 5GHz is resolved)

Firmware: v6.43rc3
File server -> network switch -> WAN of hAP ac^2 -> WLAN 2.4GHz -> PC (MacBook Pro Retina 2015), 38.9 Mbps, Retr=1566
File server -> network switch -> WAN of hAP ac^2 -> WLAN 5GHz -> PC (MacBook Pro Retina 2015), 163 Mbps, Retr=5709
File server -> network switch -> WAN of hAP ac^2 -> LAN -> PC (MacBook Pro Retina 2015), 941 Mbps, Retr=29

Firmware: v6.42
2.4GHz DL Performance: 55Mbps, Retr=1481
5GHz DL Performance: 124Mbps, Retr=6418
LAN DL performance: 941Mbps, Retr=0

Firmware (Stock/Factory Firmware: v6.40.5)
2.4GHz DL Performance: 40Mbps, Retr=3541
5GHz DL Performance: 16Mbps, Retr=3628
LAN DL performance: 941Mbps, Retr=0
==================================================================================================================

After having done a number of tests for hAP ac^2 including MikroTik btest.exe, actual file test, iperf3, based on member's experiences and the results obtained. In the sub-sequent illustrations, 5-minute iperf3 -R test is employed. The data path direction is iperf3 sever -> network bridge -> WAN of hAP ac^2 -> WLAN (2.4G and 5G) -> Laptop computer.

For comments on Listings 1 to 6, please click

Listing 1: hAP ac^2 v6.40.5 (stock firmware) (Server->WAN->LAN->Laptop PC)

[ ID] Interval Transfer Bandwidth Retr[ 4] 0.00-300.00 sec 32.9 GBytes 941 Mbits/sec 324 sender[ 4] 0.00-300.00 sec 32.9 GBytes 941 Mbits/sec receiver

Listing 2: hAP ac^2 v6.40.5 (stock firmware) 5G (Server->WAN->WLAN 5G->Laptop PC)

Code: Select all

[ ID] Interval Transfer Bandwidth Retr[ 4] 0.00-300.00 sec 580 MBytes 16.2 Mbits/sec 3541 sender[ 4] 0.00-300.00 sec 578 MBytes 16.2 Mbits/sec receiver

Listing 3: hAP ac^2 v6.40.5 (stock firmware) 2.4G (Server->WAN->WLAN 2.4G->Laptop PC)

Code: Select all

[ ID] Interval Transfer Bandwidth Retr[ 4] 0.00-300.00 sec 1.46 GBytes 41.9 Mbits/sec 3628 sender[ 4] 0.00-300.00 sec 1.46 GBytes 41.9 Mbits/sec receiver

Listing 4: hAP ac^2 v6.42rc56 (Server->WAN->LAN->Laptop PC)

Code: Select all

[ ID] Interval Transfer Bandwidth Retr[ 4] 0.00-300.00 sec 32.9 GBytes 941 Mbits/sec 0 sender[ 4] 0.00-300.00 sec 32.9 GBytes 941 Mbits/sec receiver

Listing 5: hAP ac^2 v6.42rc56 5G (Server->WAN->WLAN 5G->Laptop PC)

Code: Select all

[ ID] Interval Transfer Bandwidth Retr[ 4] 0.00-300.00 sec 4.64 GBytes 133 Mbits/sec 7390 sender[ 4] 0.00-300.00 sec 4.64 GBytes 133 Mbits/sec receiver

Listing 6: hAP ac^2 v6.42rc56 2.4G (Server->WAN->WLAN 2.4G->Laptop PC)

Code: Select all

[ ID] Interval Transfer Bandwidth Retr[ 4] 0.00-300.00 sec 1.42 GBytes 40.6 Mbits/sec 3025 sender[ 4] 0.00-300.00 sec 1.42 GBytes 40.5 Mbits/sec receiver

---------------------------------------------------------
Recently I bought four pieces of hAP ac^2, I found the performance of WiFi section including both 2.4G and 5G are extremely poor in performance. Based on my past experience of using MikroTik products, the stock firmware seems not prepared for the hAP ac^2 since 1) the Quick Set is "CPE" instead of "Home Dual AP". I believe the stock firmware is used in other products like wAP 60G; and 2) other issues such as memory size, CPU type (IPQ4019), etc were reported. Also there are tones of threads in this forum mentioning the actual file transfer rate is extremely bad.

How comes the WiFi perofmance of hAP ac^2 are so poor?

Let me show you some figures obtained by using MikroTik btest.exe.

Figures 1 and 2 show the 2.4G and 5G WiFi performance. The throughput can be estimated by the area under the curve in blue. In Figure 1, the average file transfer is around 40Mbps for 2G WiFi. In Figure 2, the area under the curve in blue is around 10-20Mbps. Many users of hAP ac^2 have already reported this issue.

As there are tons of complaints reported in this forum, MikroTik started to face this issue by providing a number RC's. Although the recent RC (V6.42RC52) can increase the transfer rate (area under the curve is estimated to be around 90-100Mbps), the file transfer rate is still not able to meet our expectations. We expect the WiFi transfer should be very table at around 400Mbps as we found in 5G ac mode of hAP ac lite tower (max 100Mbps for all ports), as shown in Figure 5.

Does anyone know whether MikroTik are still working on this poor WiFi performance? Since this issue has already driven many MikroTik users to purchase other brand's AC products due to the unexpected and extremely poor WiFi performance.

============
Other problems besides the WiFi issues
1、hAP ac² noisy when using WiFi
============
Figure 1: Stock Firmware V6.40.5 2.4G Performance of hAP ac^2
hAP ac^2 Problems---Extremely Poor Performance found in 2.4G and 5G WiFi (1)

Figure 2: Stock Firmware V6.40.5 5G Performance of hAP ac^2
hAP ac^2 Problems---Extremely Poor Performance found in 2.4G and 5G WiFi (2)

Figure 3: Firmware V6.42RC52 2.4G Performance of hAP ac^2
hAP ac^2 Problems---Extremely Poor Performance found in 2.4G and 5G WiFi (3)

Figure 4: Firmware V6.42RC52 5G Performance of hAP ac^2
hAP ac^2 Problems---Extremely Poor Performance found in 2.4G and 5G WiFi (4)

Figure 5: Firmware V6.40.6 5G Performance of hAP ac lite tower
hAP ac^2 Problems---Extremely Poor Performance found in 2.4G and 5G WiFi (5)

hAP ac^2 Problems---Extremely Poor Performance found in 2.4G and 5G WiFi (2024)

FAQs

Why is my 5GHz WiFi weaker than 2.4 GHz? ›

5 GHz: Many wireless devices do not rely on this wireless frequency, and signal interference is less likely to occur. A 5 GHz Wi-Fi network has narrower signal coverage than a 2.4 GHz Wi-Fi network, but its signal strength may weaken due to nearby obstacles.

Why is my 5G WiFi connection failing? ›

Try changing your 5 GHz wireless channel

However, if you are experiencing connectivity problems, you might want to try manually changing the wireless channel instead. For example, you might want to experiment with changing to a lower channel (between 36 and 48) and try connecting to your router again.

Why do I have 2.4 g and 5G WiFi? ›

Most routers nowadays come with "dual band" WiFi. That means they have both 2.4G and 5G WiFi bands. Sometimes they are on the same SSID (SSID = network name), sometimes they have unique SSIDs, for example "YourWifi" and "YourWifi_5G".

What is hAP ac2? ›

The hAP is a simple home wireless access point.

How to fix a weak Wi-Fi signal in a house? ›

10 tips to help improve your wireless network
  1. Choose a central location. ...
  2. Move your router off the floor. ...
  3. Replace your router's antenna. ...
  4. Reduce wireless interference. ...
  5. Replace your device wireless card-based network adapter. ...
  6. Add a wireless repeater. ...
  7. Change your wireless channel. ...
  8. Update your firmware or network adapter driver.

What devices should be on 2.4 GHz and 5GHz? ›

For devices that benefit from a faster Wi-Fi connection such as 4K smart TVs that are capable of connecting to 5GHz, this option will provide a seamless experience for all the family. For streaming devices that are further away from the router, it may be a more reliable option to connect them to the 2.4 GHz.

Why is my Internet so bad when I have 5G? ›

5G's higher frequency bands cannot penetrate certain solid materials, significantly reducing signal strength inside a home or apartment. Apartment complexes, homes, or other large structures can obstruct communication with a 5G cell tower, leading to weaker signal reception and slower speeds.

How do I fix my 5G network problem? ›

How can you troubleshoot 5G network issues?
  1. Check your device compatibility.
  2. Update your software and settings.
  3. Reset your network connection. Be the first to add your personal experience.
  4. Test your network speed and coverage. ...
  5. Contact your carrier or service provider.
  6. Here's what else to consider.
Dec 27, 2023

Why do I have 5G but no Internet? ›

Updating inaccurate APN settings on your mobile phone will lead to the “5G full bars but no Internet” error. Access Point Name is responsible for defining a network path through which mobile data connectivity can be completed. Working with the correct APN settings is critical for effective cellular data usage.

What interferes with WiFi? ›

Interference causing devices:
  • Microwave ovens.
  • Cordless phones.
  • Bluetooth devices.
  • Wireless video cameras.
  • Outdoor microwave links.
  • Wireless peripherals.
  • PDAs, cellphones.
  • Zigbee - Wireless personal area network technology.
Sep 20, 2023

Should I keep 2.4 g and 5G the same? ›

Separating the two frequencies as two different SSIDs has more benefits. The 2.4GHz travels further but is more susceptible to interference, while the 5GHz offers faster speed. In reality, all your devices hang on the 2.4GHz connection and never switch back to the 5GHz.

How do I change my WiFi from 2.4 to 5G? ›

The process may vary slightly depending on the router model, but the general steps are as follows:
  1. Identify your router's IP address. ...
  2. Log in to your router's configuration page. ...
  3. Navigate to the wireless settings. ...
  4. Change the frequency band. ...
  5. Save and apply the changes. ...
  6. For 2.4GHz Wi-Fi networks. ...
  7. For 5GHz Wi-Fi networks.
Jun 20, 2023

What is the WPS button on the HAP ac2 router? ›

The rear of the Mikrotik hAP ac2 contains the following sockets/buttons: DC 12-28V – Used to connect the phone to the internet via cable. Res/WPS button – Used to reset the device, or initiate a WPS WiFi connection.

What is the difference between HAP 1 and HAP 2? ›

This optional hardware upgrade replaces the existing HAP-1 with a new version of the physical autofocus sensor. The new HAP-2 sensor has increased light sensitivity and improved dynamic range, making it superior to the HAP-1 sensor in low light situations and when used on low contrast targets.

Why is 5GHz Wi-Fi slower than 2.4 GHz? ›

The primary differences between the 2.4 GHz and 5GHz wireless frequencies are range and bandwidth. 5GHz provides faster data rates at a shorter distance, whereas 2.4GHz offers coverage for farther distances, but may perform at slower speeds.

How can I improve my 5G signal strength? ›

Use the Right Antenna. Outdoor antennas are key for a good indoor signal. They connect to your router or signal booster to get the best possible 5G or 4G signal inside to the inside device. If you are in an area where the signal is weak, having a good donor antenna can improve both signal strength and signal quality.

Why is my 5G internet weak? ›

If too many devices are connected to your 5G home network, or if several bandwidth-intensive activities (like streaming 4K video or downloading large files) are occurring simultaneously, the strain on your router can result in slower speeds. 5G home internet signals are limited by range.

References

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